Return Policy
Last updated:
This Return Policy explains how Thakreonkhep handles returns and refunds for orders placed through thakreonkhep.world or associated sales channels. It complements mandatory consumer rights under EU and Danish law where applicable.
Operator details
Thakreonkhep, Mariagervej 66, 8920 Randers, Denmark. Contact identifiers: info@thakreonkhep.world, contact@thakreonkhep.world, support@thakreonkhep.world, help@thakreonkhep.world.
Right of withdrawal for distance contracts
Where the EU Consumer Rights Directive applies to your purchase, you may have fourteen days to withdraw from a distance contract without giving reasons. Exceptions apply to sealed goods that are not suitable for return after opening for health or hygiene reasons, if opened after delivery.
Defective or incorrect items
If an item is defective or not as described, contact us with your order reference and photographs where applicable. We will outline repair, replacement, price reduction, or refund according to statutory warranty rules.
How to start a return
| Step | What to provide |
|---|---|
| Notify us | Email or message using the identifiers above, including order number and reason |
| Receive instructions | We send return address and packaging guidance |
| Ship the goods | Use tracked shipping where possible; retain proof of postage |
| Refund processing | After inspection, refunds are issued using the original payment method where feasible |
Refund timing
Refunds are processed within fourteen days of receiving the returned goods or evidence of return, unless we need additional verification.
EU and EEA consumers
If you reside in the European Union or European Economic Area, mandatory consumer rights under EU and national law apply in addition to this Policy. Your local consumer authority can provide further information.
Changes
We may update this Return Policy. The “Last updated” date indicates the latest revision.